Returns & Exchanges
We want you to love your rug. If it isn't the perfect fit for your space, we accept returns on all items within 14 days of delivery.
1
Initiate Return
Email our support team with your order number to request a return authorization.
2
Pack Securely
Carefully roll and wrap the rug in its original packaging or heavy-duty plastic to prevent damage during transit.
3
Ship Back
Affix the provided prepaid shipping label and drop the package off at any authorized carrier location.
4
Receive Refund
Once we inspect the rug's condition, your refund will be processed to your original payment method within 5 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing